Dialoga Group launches its WebRTC platform for contact centers

After becoming the only operator with its own network in 18 countries (EU and America), allowing it to provide high quality telecommunications services without having to resort to resellers, Dialoga Group has now developed its own WebRTC platform for final users, call center agents and homeshoring agents. The operator has launched its first Web Real Time Communications [...]

January 4th, 2017|

Dialoga Group lands in Mexico as new telecommunications operator

Following the authorization by the regulatory body, the operator Dialoga Group disembarks in Mexico. The concession granted by the Federal Institute of Telecommunications allows the operator to provide telecommunications services with national coverage. Dialoga Group is a telecom operator that develops and provides carrier-grade cloud communication services delivered on a pay-per-use model. With more than 120 million [...]

December 16th, 2016|

The National Network of Spanish Railways entrusts to Dialoga the improvement of their customer service systems

The telecommunications operator is now in charge of the management, monitoring and auditing of its Contact Centre. Further to the tender presented by the National Network of Spanish Railways (RENFE), Dialoga Group has been chosen to provide them with an intelligent telephone network solution as well as auditing services of all calls received in the company's Call Centre. [...]

June 27th, 2016|

Dialoga Group prepared for the disintegration of the EU after Brexit

Dialoga Group, as a CloudComms® Operator, has ten years of B2B experience offering services such as PBXs, contact centres, call recording, call tracking for marketing campaigns, voice biometrics, sentiment analysis of communications, etc. For the provision of these services it is necessary to have local telecommunications infrastructure in each country of the EU, given the heterogeneous European regulation [...]

June 24th, 2016|

Think you’re not being tracked? Now websites turn to audio fingerprinting to follow you

Online trackers add audio fingerprinting to their arsenal of tools to identify and follow people on the web. New research into web-tracking techniques has found some websites using audio fingerprinting for identifying and monitoring web users. During a scan of one million websites, researchers at Princeton University have found that a number of them use the AudioContext API [...]

May 30th, 2016|

Smart Tampon? The Internet of Every Single Thing Must Be Stopped

Let’s play a game. Which of the following is a real smartphone-connected product? A) A bottle that tracks your H2O intake B) A bowl that tracks your dog’s H2O intake C) An umbrella that reminds you not to leave it behind D) A tampon that reminds you when it is time for a change It is actually a [...]

May 30th, 2016|

Apple sees iPhone sales fall for the first time: down 16.3% to 51.2 million in Q2 2016

iPhone sales have fallen for the first time in the device’s history. As part of the company’s latest quarterly earnings announcement, Applerevealed today that it sold 51.2 million iPhones, 10.3 million iPads, and 4.0 million Macs during its fiscal second quarter of 2016. These aren’t the results Apple typically delivers at this time of year, but they also [...]

May 17th, 2016|

TalkTalk says it’s back on track after cyber attack

(Reuters) — British broadband operator TalkTalk said it had bounced back from a customer data theft in October, stabilizing its customer base in the final quarter after 95,000 subscribers left following the breach. The company, which positions itself as a low-cost option against BT, Sky and Virgin Media, said its customer base remained flat in the three months to the [...]

May 16th, 2016|

Robots won’t just take jobs, they’ll create them

Robots and artificial intelligence have come a long way since a Roomba entered your home to vacuum your floor and Siri gave you advice on the best Italian restaurants in your parents’ neighborhood. Cars drive themselves. Robots deliver pizza. A revolution is underway. According to a 2013 University of Oxford study, half of American jobs could be automated [...]

May 16th, 2016|

Business Leaders Must Reimagine the Workforce in the Digital Age

By neglecting digital workforce transformation, companies are failing to build the capabilities that they will need to succeed in an era of digital disruption according to a new report, Workforce Transformation in the Digital Vortex, from The Center for Digital Business Transformation (DBT Center), an IMD and Cisco initiative.  The report describes the steps that an organization can [...]

May 2nd, 2016|