WebRTC: Customer service of the future

For almost 34 years, the TALLY WEiJL brand has been known for its trendy, expressive and feminine fashion. To create the must-haves of the season, TALLY WEiJL designers around the world are inspired by the latest trends. Not least thanks to this fast-moving pace and its great innovative spirit, the Swiss company is constantly pushing the boundaries of what is feasible and has managed to become one of the big players on the international fashion scene with over 900 stores […]

January 11th, 2018|

Dialo.ga participates in the first edition of Mobile World Congress Americas

Dialo.ga has participated in the first edition of the Mobile World Congress Americas, held in San Francisco from September 12 to 14. Dialo.ga had the opportunity to present its WebRTC platform which integrates its communication solutions for companies. The spirit of Silicon Valley, Mountain View and Palo Alto surrounding this city has made San Francisco the perfect showcase for the most disruptive products […]

September 22nd, 2017|

WebRTC technology accelerates Dialo.ga as an international telecommunications operator in the cloud

Dialo.ga is a telecommunications operator that develops and offers cloud communications services. With more than 200 million minutes managed per month, the operator has extensive experience as a provider of telecommunication solutions for businesses. Dialo.ga’s portfolio of products includes sophisticated solutions for natural language recognition […]

September 11th, 2017|

Dialoga launches Sword, the WebRTC business line that travels with you

The end of roaming favours companies that use VoIP telephony
Since the 15th of June, mobile phone users in Europe can now make calls and use the internet anywhere in the EU at no additional cost according to the new rules that eliminate roaming charges in all member countries. The EU has standardized mobile tariffs, allowing users to roam like at home. […]

July 17th, 2017|

Dialoga strengthens its position in Europe with the opening of a new office in Venice

The telecom operator Dialoga continues its strategy of geographical expansion, which has materialised this week with the opening of a new office in Venice. Italy thus becomes the eighth country in which the operator has a physical presence, having been preceded by Spain, Germany, England, Holland, USA, France and Portugal. With this move, Dialoga seeks to position [...]

June 23rd, 2017|

What infrastructure do I need to deploy in my contact centre to evolve from my SIP Trunk-based hardware to a WebRTC-based system?

None at all. WebRTC technology does not require any infrastructure, physical installations or the purchase of any devices. This is precisely one of the clear advantages that WebRTC presents over previous models. This is complemented by the significant cost reduction of not requiring investment in expensive infrastructure. […]

March 15th, 2017|

WebRTC technology brings a real revolution in facilitating and promoting communications while making them cheaper

What is WebRTC technology and why should companies be interested in its development? WebRTC is the abbreviation for Web Real Time Communication and it is considered one of the most disruptive technologies in the telecommunications world. It consists of a collection of protocols that allows the establishment of […]

February 9th, 2017|

Dialoga Group launches its WebRTC platform for contact centers

After becoming the only operator with its own network in 29 countries (EU and America), allowing it to provide high quality telecommunications services without having to resort to resellers, Dialoga Group has now developed its own WebRTC platform for final users, call center agents and homeshoring agents. The operator has launched its first Web Real Time Communications [...]

January 4th, 2017|

Dialoga Group lands in Mexico as new telecommunications operator

Following the authorization by the regulatory body, the operator Dialoga Group disembarks in Mexico. The concession granted by the Federal Institute of Telecommunications allows the operator to provide telecommunications services with national coverage. Dialoga Group is a telecom operator that develops and provides carrier-grade cloud communication services delivered on a pay-per-use model. With more than 120 million [...]

December 16th, 2016|

The National Network of Spanish Railways entrusts to Dialoga the improvement of their customer service systems

The telecommunications operator is now in charge of the management, monitoring and auditing of its Contact Centre. Further to the tender presented by the National Network of Spanish Railways (RENFE), Dialoga Group has been chosen to provide them with an intelligent telephone network solution as well as auditing services of all calls received […]

June 27th, 2016|