Zendesk’s Computer Telephony Integration (CTI)

Dialoga’s solutions bring value-added to your customer service efforts by linking to Zendesk’s dashboard and providing unified interactions with customers: email, real-time chat, social networks or phone calls.

Defining ticket creation rules for incoming, outgoing or lost calls is now easy thanks to Zendesk’s ticket system and Dialoga’s call features.

Once the call ends, the details are stored in its corresponding ticket.

Zendesk - Computer Telephony Integration (CTI) - Dialoga